REWARDS

^FAQs

How Do I Join Festivalcompanion's Rewards Program?

Create a Festivalcompanion customer account and you will automatically become part of our program. Or you can join by using our loyalty program widget 'Rewards' on the bottom of your screen.

What if I am already an existing Festivalcompanion customer?

You will automatically become a Festivalcompanion rewards member. All future purchases will earn points. You can also complete your profile & follow us on Instagram to earn additional points.

Shopping in Store & Online

Please ensure you always use the same email address when shopping in store & online. This will ensure all your purchases are merged onto the one account and points collected together. We cannot transfer points if you check out with different email addresses.

How do I earn loyalty points?

Earn 1 point for every €2 you spend online & in store.(Or even more if you become a premium member!) 

 Each time you spend, you will receive an email with your updated loyalty points balance. There are also plenty of other ways to earn loyalty points under the Earn tab of your loyalty profile, including completing your profile & following us in Instagram. Use your points to redeem rewards, or save them up to unlock even more exciting rewards. *Rewards program points cannot be used in conjunction with any other offer or discount code

How do I check my loyalty points balance and redeem rewards?

You can check your balance and rewards anytime by logging into your account on our website and clicking on the rewards tab. Each time you shop online & in store, you will receive an email with your updated loyalty points balance. From here, you can click through to your loyalty profile, where you can redeem rewards.

How do I use my rewards?

When you have enough points to unlock a reward, you'll be able to redeem it for a unique reward coupon. You can use your reward coupon during checkout. Just copy and paste your unique code into the Discount bar and click 'Apply'.

 Note, you can only use one coupon code per order. [Or if you would like to use your reward in-store, just let one of our staff know at the counter].

You have 90 days to use your rewards voucher once earned

What if I return or cancel an order?

Any returned items or orders will deduct the appropriate amount of points from your rewards account.

Terms and Conditions:

Festivalcompanion reserves the right to modify or cancel coupons at any time.Coupons can only be redeemed once.If you redeem your coupon online for a purchase less than the full value of the coupon, the balance of the coupon is not redeemable on another purchase.If you return any of the items purchased with a coupon, the coupon discount or value may be subtracted from the return credit.Rewards cannot be earned or redeemed on sale items.Points will expire after 6 months. By signing up to our Rewards Program you agree to receive transactional and promotional emails and text messages (to the email address and phone number provided). Consent is not a condition to purchase. You can opt-out or change your email and SMS preferences anytime.